Citibank customers report fraud alerts and account access issues
Response 1 Citibank customers have been facing issues with fraud alerts and access to their accounts, particularly through the bank's mobile app. The problems began around 6 a.m. Pacific Time, with a surge of reports, primarily concerning mobile logins. Customers experienced difficulties accessing their accounts and received unexpected fraud notifications. The bank acknowledged the issues, attributing them to mobile app outages, and advised users to access their accounts via the website or reach out to customer service. The outages peaked at over 1,200 reports, with the majority of issues related to mobile app logins, while a smaller percentage were about online login and credit card problems. Citibank's customer service team responded to individual concerns and assured users that they were working on fixing the issues. The bank has not provided a specific timeline for full resolution but recommended using Citi.com in the meantime. The issue has impacted a notable portion of Cit
On Wednesday, January 15, 2025, numerous Citibank customers reported receiving unexpected fraud alerts and experiencing difficulties accessing their accounts. Many took to social media platforms to voice their concerns, and the website DownDetector.com recorded a significant increase in reported issues, particularly with mobile logins.
Citibank acknowledged these technical problems, specifically with its mobile app, and assured customers that efforts were underway to resolve the issues promptly. In the interim, the bank advised customers to access their accounts via the official website, Citi.com, or to contact customer service using the number provided on the back of their cards or monthly statements.
The reported outages began around 6 a.m. Pacific Time, peaking at approximately 1,273 reports by 9:30 a.m., and decreasing to about 527 reports by 1:30 p.m. The majority of these issues (85%) were related to mobile login problems, with online login and credit card issues comprising 10% and 5% of the reports, respectively.
Citibank's customer service team responded to individual concerns on social media, acknowledging the fraud notifications and extended hold times. They recommended using the full website via a browser to review recent account activity and assured customers that the technical team was actively working to resolve the mobile app issues.
As of now, Citibank has not provided a specific timeline for when the mobile app issues will be fully resolved. Customers are encouraged to continue using the website or contact customer service for any urgent banking needs.
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